FAQ

ABOUT ESCENCE

What is ESCENCE?

ESCENCE is an apparel fragrance brand creating fragrances specifically for clothing.

Are ESCENCE fragrances meant for the body?

No. ESCENCE fragrances are designed specifically for clothing and garments. They are not intended to be used as body perfume.

How should I use ESCENCE?

Apply the fragrance lightly to your clothing from a suitable distance. Allow the fragrance to settle naturally on the garment.

Always follow the product-specific usage instructions provided with your fragrance.

Can I use ESCENCE on every type of fabric?

Different fabrics can react differently to fragrance. For delicate, light-coloured, or specialty fabrics, test a small inconspicuous area first and follow the care instructions for the garment.

How long does the fragrance last?

Fragrance longevity can vary depending on the fragrance composition, fabric, environment, temperature, and amount applied.

Can I use ESCENCE every day?

Yes. ESCENCE is designed to complement your everyday wardrobe as well as special occasions.

ORDERS

How can I place an order?

Choose your preferred fragrance, add it to your cart, and complete checkout through our website.

Will I receive an order confirmation?

Yes. After your order is successfully placed, you will receive an order confirmation using the contact information provided during checkout.

Can I cancel my order?

Cancellation depends on the processing status of your order. Please contact customer support as soon as possible if you need to request a cancellation.

SHIPPING

Where do you deliver?

ESCENCE currently delivers to serviceable locations within India.

How long does delivery take?

Delivery time depends on your location, courier service, and order processing time. The estimated delivery information shown during checkout should be used as the primary reference.

Can I track my order?

Yes. Once tracking information becomes available, you can use the tracking details provided for your order.

PAYMENTS

What payment methods are available?

Available payment methods may include UPI, cards, net banking, wallets, and other methods supported by our payment gateway.

Is Cash on Delivery available?

Cash on Delivery may be available for eligible locations and orders.

RETURNS

Can I return a fragrance?

Returns are subject to the ESCENCE return policy. Please review our Returns & Refunds page before placing an order.

What if I receive a damaged product?

Contact customer support as soon as possible with your order details and clear photographs of the package and product.

STILL HAVE A QUESTION?

Contact our customer care team and we will be happy to assist you.