RETURNS & REFUNDS

Our Return Policy

We want you to have a smooth experience with ESCENCE.

Because fragrance products are personal-use products, returns and exchanges may be subject to specific conditions.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the packaging

  • Description of the issue

Our team will review the request and provide the next steps.

Return Eligibility

Products must meet the applicable return conditions specified by ESCENCE.

Products that have been opened, used, altered, or damaged after delivery may not be eligible for return.

Refunds

If a refund is approved, the applicable refund amount will be processed using the available refund method and according to the payment method used for the order.

Processing time may vary depending on the payment provider or financial institution.

Exchanges

Exchanges are subject to product availability and the applicable return conditions.

Important

Please do not send a product back without contacting ESCENCE customer support first.

For the latest and legally applicable terms, please refer to the final return policy displayed at checkout and on this website.

ESCENCE
Made for Clothing.