PRIVACY POLICY

ESCENCE respects your privacy and is committed to protecting the personal information you provide when using our website and services.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order information

  • Payment-related information processed through our payment providers

  • Customer service communications

  • Website usage and device information

  • Information you provide when subscribing to our communications

How We Use Information

We may use information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate regarding orders

  • Deliver products

  • Process payments through authorised payment providers

  • Improve our website and services

  • Prevent fraud and misuse

  • Send marketing communications where permitted and where you have provided the appropriate consent

  • Meet legal and regulatory obligations

Payment Information

Payment transactions are processed through third-party payment service providers. ESCENCE does not need to directly store your complete payment credentials when such information is processed by the payment provider.

Cookies

Our website may use cookies and similar technologies to provide essential functionality, understand website usage, improve the shopping experience, and support marketing activities where applicable.

Third-Party Services

We may use third-party service providers for payment processing, shipping, analytics, marketing, customer support, and other business functions.

These providers may process information according to their own privacy policies.

Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Your Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

You may also unsubscribe from marketing communications at any time.

Contact

For privacy-related questions, please contact ESCENCE through the contact information provided on our website.

ESCENCE